At ELOVA, we respect your privacy and are committed to protecting the personal information you provide when visiting or using our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request product information, or communicate with us regarding our products and services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Company name

  • Email address

  • Phone number

  • Country and business location

  • Shipping or delivery information

  • Product requirements and inquiries

  • Information submitted through our contact forms

  • Any other information you choose to provide when communicating with ELOVA

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited and time spent on our website

  • Referring website

  • General website usage information

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your inquiries and requests

  • Provide product information, quotations, catalogs, and samples

  • Communicate with you regarding potential business cooperation

  • Process and manage business transactions

  • Arrange shipping and delivery when applicable

  • Improve our products, services, and website

  • Understand customer needs and website usage

  • Prevent fraud, misuse, or unauthorized activities

  • Comply with applicable legal and regulatory requirements

We will only use your personal information for legitimate business purposes and in accordance with applicable privacy laws.

3. Information Sharing

ELOVA does not sell, rent, or trade your personal information.

We may share your information with trusted third parties when reasonably necessary to provide our services or operate our business. These parties may include:

  • Shipping and logistics providers

  • Payment service providers

  • Website hosting and technology providers

  • Professional service providers

  • Business partners involved in fulfilling your request

  • Government authorities or regulatory bodies where required by law

We require relevant third parties to handle personal information appropriately and only for legitimate purposes.

4. International Data Transfers

ELOVA operates in the international market and communicates and conducts transactions with customers, suppliers, logistics providers, and business partners located in different countries.

As a result, your information may be transferred to or processed in countries other than the country where you are located.

Where required by applicable law, we will take reasonable measures to ensure that personal information transferred internationally receives appropriate protection.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience, understand how visitors use our website, and maintain website functionality.

Cookies may help us:

  • Remember your preferences

  • Analyze website traffic and performance

  • Improve website content and functionality

  • Understand how visitors interact with our website

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functions.

6. Third-Party Websites

Our website may contain links to third-party websites, including websites of business partners, social media platforms, logistics providers, or other external services.

ELOVA is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business records, resolve disputes, enforce agreements, or comply with applicable legal requirements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it.

9. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

To exercise any applicable privacy rights, please contact ELOVA using the information provided below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website and services are intended for business and general audiences and are not directed toward children.

We do not knowingly collect personal information from children without appropriate legal authorization or parental consent where required by applicable law.

11. Changes to This Privacy Policy

ELOVA may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ELOVA handles your personal information, please contact us:

ELOVA
Address: 17 N5 Street, Dong Tang Long New Urban Area, Long Phuoc Ward, Ho Chi Minh City, Vietnam
Email: caominhtuan@elova.com.vn
WhatsApp: +84 867 569 168

We will make reasonable efforts to respond to privacy-related inquiries within an appropriate timeframe.